Need to return an item?

Please note the following when returning:

All returns will be refunded via store credit.

• You will be responsible for covering the shipping costs to return your item(s).

• Items must be sent back within 7 days of the delivery date.

• Items must be unworn, unwashed, and have original tags attached.

• All SALE items and accessories are final and cannot be returned for store credit.

• Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.

• Znv is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

In-store purchases 

If you are unhappy with your purchase, please bring the item to the store in which it was purchased for an exchange within 7 days of the purchase date. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered, and unwashed. We do not accept returns on Final Sale items and accessories.

Upon returning the item, you will receive store credit in the form of a Gift Card to use in-store. Please keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online.

Returns & Exchanges for In-Store Purchases

Please bring the item to the store to return within 7 days of the purchase date. All merchandise returns must be unworn, unwashed, and have the original tags attached.